Privacy Policy

Effective Date: March 23, 2025

Welcome to Diipoo (operated by I HAVE A DREAM LIMITED)! We highly value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, https://www.diipoo.net/ (referred to as the “Website”).

By using our Website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We may collect several types of information from and about users of our Website:

Information You Provide Directly to Us

Information you give us when you create an account, place an order, fill out a contact form, or communicate with us, including your name, email address, shipping address, billing address, phone number, payment information (processed via third-party payment processors), username, and password.

Any other information you choose to provide in customer support requests or surveys.

Information Collected Automatically

As you navigate through and interact with our Website, we may use cookies, log files, and other tracking technologies to automatically collect certain information about your equipment, browsing actions, and patterns, including your IP address, browser type, device information, operating system, access times, pages viewed, links clicked, purchase history, and your activity on the Website.

Information from Third Parties

We may receive information about you from third-party service providers that help us operate our business, such as payment processors (to confirm payments) and shipping partners (for order fulfillment).

2. How We Use Your Information

We use the information we collect for various purposes, including:

• To Process and Fulfill Your Orders: To process your payments, ship your items, provide you with order updates, and handle returns or exchanges.
• To Manage Your Account: To set up, maintain, and manage your Diipoo account.
• To Provide Customer Support: To respond to your inquiries, troubleshoot problems, and provide assistance as needed.
• To Improve Our Website and Services: To analyze usage patterns, identify trends, and improve the functionality and user experience of our Website.
• To Personalize Your Experience: To tailor the content and product offerings we show you based on your preferences and purchase history.
• For Marketing and Promotion: To send you emails or other communications about our products, promotions, and news, where permitted by law or with your consent. You can opt-out of these communications at any time.
• For Security and Fraud Prevention: To protect the Website, monitor and prevent fraudulent transactions, unauthorized access, and other illegal activities.
• For Legal Compliance: To comply with applicable laws, regulations, legal processes, or governmental requests.

We do not sell your personal information to third parties.

3. How We Share Your Information

We only share your personal information with third parties in the following circumstances:

• Service Providers: We share information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf, such as payment processing, order fulfillment, shipping, marketing assistance, IT support, and data analytics. These third parties are only authorized to use your information as necessary to provide these services to us.
• Legal Requirements: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
• Business Transfers: In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of Diipoo’s or I HAVE A DREAM LIMITED’s assets, your personal information may be transferred as part of that transaction.
• With Your Consent: We may share your information with third parties when you provide your explicit consent to do so.

We do not sell your personal information to third parties.

4. Data Security

We implement reasonable physical, technical, and administrative measures designed to protect your personal information from unauthorized access, use, or disclosure. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your information.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. For example, we will retain your order information for accounting and record-keeping purposes.

6. Your Rights

Depending on the laws of your jurisdiction, you may have certain rights regarding your personal information, including the right to:

• Access the personal information we hold about you.
• Request the correction of inaccurate or incomplete personal information.
• Request the deletion of your personal information (“right to be forgotten”).
• Request the restriction of processing of your personal information.
• Object to the processing of your personal information.
• Data portability (where applicable).
• Withdraw your consent at any time, where processing is based on consent.
• File a complaint with the relevant data protection authority.

To exercise any of these rights, please contact us using the contact information provided at the end of this policy. We may request proof of identity before fulfilling your request.

7. Cookies and Tracking Technologies

We use Cookies and similar tracking technologies to enhance your experience on our Website. Cookies are small files stored on your device that help a website remember your preferences, analyze website traffic and trends, and provide personalized content.

You have the option to set your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if you disable Cookies, some parts of the Website may not function properly.

8. International Data Transfers

As we support global shipping, your personal information may be transferred to, and stored on, servers located outside of your country of residence. The data protection laws in these countries may differ from those in your country. By using our Website and providing us with your information, you consent to such transfers, including to countries that may offer a lower level of data protection than your own.

We will take appropriate measures, such as using Standard Contractual Clauses approved by the European Commission, to ensure that your information receives an adequate level of protection when transferred internationally.

9. Children’s Privacy

Our Website is not intended for children, and we do not knowingly collect personal information from children under the age of 13 (or other applicable age in your jurisdiction). If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to delete such information.

10. Third-Party Links

Our Website may contain links to other websites that are not operated by us. This Privacy Policy does not apply to these third-party websites. We encourage you to review the privacy policies of any third-party websites you visit. We assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. The revised Privacy Policy will be posted on our Website with an updated “Effective Date”. If we make material changes, we may notify you by email or by posting a prominent notice on the Website. We encourage you to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data handling practices, please contact us:

Company Name: I HAVE A DREAM LIMITED

Brand Name: Diipoo

Email Address: [email protected]