HELP CENTER
Clear delivery. Fair support.
Everything you need to know before your made-to-order Diipoo item arrives.
Estimated Shipping Time
| Location | Estimated Shipping Time |
|---|---|
| United States | 7–20 business days |
| Canada & Europe | 7–20 business days |
| Australia & New Zealand | 10–15 business days |
| Central & South America | 15–30 business days |
| Asia | 3–15 business days |
| Africa | 15–45 business days |
Estimated shipping times do not include our 2–5 business day processing time.
Returns
Because Diipoo products are customized and made to order, customized products are generally non-returnable.
Exchanges & Replacements
If there is a problem with your customized product or delivery, please contact us. Eligible cases may receive a replacement at no additional charge:
- Package lost in transit
- Product arrives damaged
- Incorrect product received
- Manufacturing defect
Need help with an existing order?
Contact Diipoo Support